Question 1

Do you ship to Canada and the United States?

Accepted Answer

Yes. Shipping is free on every order to Canada and the United States. Orders are processed in 1–3 business days, then delivered in 10–15 business days, with a tracking number.

Question 2

What is your return policy?

Accepted Answer

Email cleangrate.support@gmail.com within 30 days of delivery for a full refund. You keep the product, there is nothing to ship back.

Question 3

How often should I change the HydroFlow fountain filter?

Accepted Answer

We recommend replacing the filter once a month. Replacement filter packs are available on cleangrate.com.

Question 4

Is the HydroFlow cat fountain noisy?

Accepted Answer

The HydroFlow uses a quiet pump, so you mostly hear the gentle sound of flowing water. It also shuts the pump off automatically when the water runs low.

Question 5

How does the double-layer litter mat work?

Accepted Answer

The honeycomb top layer catches litter from your cat's paws and the sealed bottom layer holds it, so litter stays off your floor. It is waterproof, non-slip and washable.

Question 6

How do I clean the FurGlide brush?

Accepted Answer

Press the button: the bristles retract and the collected fur slides off in one go.

Time for a fresh filter?

Replacement Filters